Our Policies

How We Work

• One-time help. No recurring contracts.
• 7 days a week. One-hour minimum, five-hour maximum per visit.
• Every booking is confirmed by phone before the visit, where we go over what's needed and what to expect for that specific visit.
• Payment is cash or Venmo, collected in person before work begins. Checks, credit cards, and PayPal are not accepted.
• Cash tips are not accepted. If you'd like to tip, Venmo is welcome.
• A signed service agreement must be on file before any work begins.

What We Provide

• PCA-level personal care, including toileting, bathing assistance, transferring, and assistance with exercises to help you stay active, provided by a certified Home Health Aide.
• Morning routine and bedside care, food help, errands and appointment accompaniment, technology help, light housekeeping, and companionship.
• Transportation to and from appointments or other destinations, with a Class E license. An additional mileage fee applies.
• Pre-poured or pre-sorted medications can be handed to you at the right time.
• Catheter bag changes (switching between small and large drainage bags) and cleaning the surrounding area.

What We Don't Provide

• Nurse-level medical care, such as injectable medications, wound care, tracheostomy care, feeding tubes, end-of-life narcotics (such as morphine), or other end-of-life care.
• Catheter insertion, or colostomy bag care of any kind.
• Heavy lifting, deep cleaning, furniture removal, or yard work.
• Cleanup after pets or animals, unless specifically arranged in advance.
• Broader medication management, unless given express permission with a signed agreement in place.

Equipment & Health Disclosures

• Client-owned equipment used during a visit (lifts, transfer aids, etc.) must be in proper working order.
• Any information necessary for us to provide your care should be disclosed ahead of time.
• Clients using insulin or other injectable medications must provide a sharps disposal container, with no needles left out during a visit.

What We Promise

• Full attention during every visit.
• Respect and dignity, given and expected in return.
• We reserve the right to leave if an environment is deemed unsafe.

Privacy & Your Information

• We never share your information with third parties or other organizations.
• We take extra precaution to keep your information private.
• Personal information is not kept on file for longer than 6 months, and is stored offline and encrypted.
• Access is limited to those directly involved in providing your care.
• We don't provide client names or details as references to anyone.
• Your signed service agreement is kept on file indefinitely.

Cancellations

Clients may cancel a scheduled visit. If cancellation happens after we've arrived, a fee equal to half the scheduled visit's rate applies. Exceptions may be made for genuine emergencies. Unpaid cancellation fees result in the client being disqualified from booking with us again, tracked by name, phone number, and address.

Working With Others

Clients may not hire anyone connected with One Time Assist privately, outside of booking through us.

Safety

For the safety of clients and our One Timers, check-in and check-out times are logged for every visit, and location is shared with a trusted contact for the duration of the visit.